How do you update Preform to latest version

Support & Troubleshooting
1

I dont see any update button in the menus, Do you just re download? Uninstall first?

Thanks

2

This is my assumption. I don’t recall a check for update button. I’ve also not had it long enough to have been through an update yet.

3

I think it’s a bug. I launched my Preform last night (I’m in Europe) and it asked if I wanted to update. When I said yes, it navigated to a page showing an Access Denied error from some Amazon AWS server. The URL: https://s3.amazonaws.com/FormlabsReleases/Release/2.12.0/PreForm_2.12.0.exe

So I think someone released the new build but didn’t set permissions correctly or something. Anyway, AFAIK there’s no way to download at the moment.

4

For new releases, you will get an update prompt but if that’s not functioning for some reason you can also download the latest version directly from our release notes page.

5

I did get that update prompt, but did not want to do it at that moment, So I guess I will uninstall and download the new version.

Thanks

6

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