My organization has an older Form 3, after uploading a file from PreForm the printer runs through the initialization sequence till it displays the print time, but only for a few seconds then the print head returns to home, then display (Ready to Print) (upload a job to EminentMagpie) You know the file is uploaded by checking the queue.
Hi @850jim,
Thank you for reaching out - this certainly sounds quite unusual. I would recommend taking a video demonstrating this behavior and sharing it with our Support Team for them to take a closer look.
have you updated the printers firmware?
1 Like
Problem is solved! This unit was purchased in 2019 and the Engineer that worked with it did not leave any support information. And having never worked with an SLA printer, I did a factory reset and installed a compatible Firmware with the version of PreForm I am using.
Thank you.
2 Likes