Our new Form 2 arrived yesterday. First we updated the firmware and then started printing our first model. After one hour or so I found the print job aborted with the error message “Error Code 41” showing on the screen.
We then unplugged the printer and plugged it back in and started the print again. The next day we found the job aborted again after approximately 30-50 layers with the same error message.
It was suggested in some other threads here in the forum to reset the printer to factory settings which we then did. The next print then went fine for the first 400 to 600 layers but after checking the print 3 hours in we found the building platform in the air again with a half finished job but with the laser still trying to “print”. The resin tank+wiper as well as the building platformed moved as if normally printing - only that the building platform was approximately 15 cm above the resin.
Is anyone familiar with problems like these or are there known solutions for our problems?
I already do have a support ticket open but haven’t heard an answer from the german team yet