Hi @innovtr,
I absolutely understand the frustration and we are happy to work with you on this. We understand that buying printers second-hand can often lead to problems, and we have a Support Team to help sort through these issues. Since you mentioned you are in Costa Rica, you are outside of our typical support network in North America, but we also have partners across the world that assist in troubleshooting in other locations.
It appears on our records that you haven’t opened a Support Case with us since 2017; I would advise opening a ticket with our Support Team and we will try to assist as best as we can. Please keep in mind our timeframe for Ongoing Support for the Form 2. With that said, we will do whatever we can to try to get you back up and running.