Dashboard showing printer offline, but jobs load and print fine

Support & Troubleshooting
1

My form 2 dashboard is showing that my printer is offline though is most definitely is not because I can send jobs and successfully print. I do not get online tracking, even though requested when the jobs are sent. When I log into the dashboard I get this…

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Any suggestions? ( I have rebooted the printer, cleared my browser cache, tried different browsers ((Chrome and Firefox)), standing on one foot and holding my nose…)
Thanks in advance.

2

Don’t know if this might help, but is the printer firmware up to date?

CPinto

3

Yup, all up to date.

4

I’m having this exact same issue. After booting, dashboard will detect my printer and say it’s online but after awhile it goes offline. Firmware is all updated. Printer is a week old (with other pending issues)

5

I have the same problem. It was fine when I first got the printer but no it always off Line and also I don’t get sms messages to alert me when prints start an finish.

6

I have two Form 2’s. The dashboard does not always recognize both of them or gives the wrong info. They both show up but I only get notifications for one. This morning it is showing that one of the printers is online ready to print. It is not!

7

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