Formlabs Website Store Support

Change Castable Wax 40 in Castable Wax


#1

Hi everybody, I still have a lots of problems with Castable Wax 40. I have think start work with the purple, The Castable Wax. Does anyone have some experience with Castable Wax?


#2

I just tried my first print with Castable Wax 40. New tank, new cartridge. I’m making a copy of my relatively thick wedding band. The file I sent to the printer has 4 copies of my ring oriented different ways just to see which one printed best. Well, none of them. 3 are missing entirely, and the 4th (oriented vertical) was kinda half there.

What kind of issues are you having?


#3

I have same problem, I’m looking for solve, but seems really difficult. This is the second cartridge I use, the first was good, but this one is impossible to work


#4

Hi @alessiospritz,

I’m so sorry that you’re having trouble! As a first step, I’d recommend checking the age of your resin—it may have expired! All Formlabs resins have a shelf life of 12-24 months, and if your resin is past this date, you will not experience optimal results.

You can also check the clarity and cleanliness of the optical surfaces within your printer. If prints are failing across multiple resins, the issue is likely with your printer, not the Castable Wax 40 resin.

Lastly, if you’re still having trouble, I’d recommend reaching out to our support team. We have a dedicated person on the team for resolving dental and jewelry issues, and they are very experienced with our castable wax resin. They’ll be happy to help resolve this issue and get you back to printing successfully!


#5


Hi Jackson, this is the label in the cartridge, I buy in June.

Thank you


#6

Hi @alessiospritz,

Thanks for the reply! Based on that image, the age of your resin should be okay.

Did you have a chance to clean the optical surfaces of your printer? If you need help with that step, here are instructions for the Form 2 and the Form 3.

If you’re still having trouble, I’d recommend reaching out to our support team. They’ll be happy to help resolve this issue as quickly and efficiently as possible!