Catastrophic leakage

I have a new cartridge
The person left during the print
All the resin has leaked when it is seen. The inside of the machine is all resin.
Really very depressed
I don’t know how to clean up
Maybe because I am in China
It seems that I can’t log in to the support tickets account.
Display password error
I hope that a staff member can contact me by email.
Does anyone help?
Thanks

This has been an issue over the last few months, I don’t think it’s linked to you being in China. That being said, on the EU and US page only the Formlabs partner login is available, and these is a message stating that consumer login is currently disabled.

You can try following the questionnaire at this URL :
https://support.formlabs.com/s/contact-support?language=en_UK

It will lead you to cleaning instructions without having to contact support, or it’ll lead you to a form on which you can contact support without having to login.

Thank you for your reply, I will try to clean the printer

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