I’m having a bad run with my Form2, without a successful print in weeks, plus a number of miscellaneous issues.
All prints are tearing. Rotation and repositioning don’t help. It’s all prints, not just the hard ones.
I can’t get Preform to run on my Win7 machine, including version 2.5. It does run on OSX, so I’m able to print, but with a more complicated workflow. (Except the prints are all failing).
The ethernet connection is unstable
Sometimes I get a phantom support platform outside the build window.
Also phantom “too large” errors, even though the print is within the build area. I just ignore those.
I have a bad cartridge that won’t register with the printer. Resetting it won’t work. It’s a bad chip.
I use a lot of tough resin and just noticed a film on the glass. It won’t come off with just IPA; needed Dawn and distilled water. Support says “be careful, the glass is coated, use IPA!” but don’t give me an approved alternative.
There’s dust on the inside mirror! The machine is in a clean environment and I thought it was sealed. The video certainly vaunts that it is. I suspect this is what’s killing the printing. I didn’t think to look at the first failed print, since the machine is “sealed”.
Anyway, I get one reply a day, and that reply isn’t usually useful or complete. It feels like they aren’t reading past the first paragraph. And don’t always reply to all the open tickets. At this point I have so many open tickets I just consolidated them on my own.
I reported the interior dust, and a day later, they said, “yah, happens”. But no instructions on how to deal with it. So I reminded them, but got no reply. Now, a day later, I’m hoping for something substantive.
I’ve asked for a phone call, but without paying $500 extra, they aren’t going to do that. I do get patronizing “we would if we could, but we’re so busy” messages, with a soupçon of “we really care about you” for desert.
But they haven’t gotten me running again. I’m usually pretty understanding of growing pains and technology that’s pushing the edge. But I’m frustrated, moving well into angry.
I’ve asked to speak to a supervisor. There doesn’t seem to be one. I’ve asked to speak to management. No luck there yet.
Am I just an outlier, or are others in similar straights?