I just got a Form 3B today ordered from Formlabs and I plug it in, and after the loading screen with the Formlabs logo I get a screen saying “your printer appears to be counterfeit. contact Formlabs support.”. I have tried a couple of factory resets and nothing has worked. Does anyone know the issue? FYI I have contacted support and waiting for an answer.

That would be strange is Formlabs is selling counterfeits of its own products. I imagine it’s a simple mistake and tech support can guide you through it. I haven’t heard of this issue before.

I just bought Form3B, but it says [Screenshot_20210105-125249_WhatsApp]. Please let me know what to do

Counterfeit Error

Support & Troubleshooting Form 3/3+

billb October 27, 2020, 8:32am 4

Try power recycling.

This has happened in the past: Can’t update firmware - counterfeit?!

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Counterfeit Error

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