Hi @SPSpain,
First I am sorry for the troubles you are having with your Form 1+. I have been a Form2 user for almost 2 years now and only had great experiences.
Regarding the Form 1+. In Formlabs defense, they did announce this back in August 2017 here. What you just received was a more of a reminder. There was a long discussion on that thread which you can read yourself, I will not repeat here. IMO a company has to make a decision with regards to how long they will support a product. Just like Microsoft no longer supports Windows XP, Formlabs cannot support older machines forever.
That being said I sincerely hope you get your situation resolved ASAP.
Kevin