Heat map not showing for LT tanks

I have a customer that is having a problem viewing the heat map for his new LT tanks. He says they appear in the dash board, however he can not click on them to view the heat map. He also mentioned his old standard tanks are still view able, though they are not in use on either machine. Anyone else have this problem as well?

Old tanks are visible in the dashboard until you manually remove them, as the printer nor the dashboard’s backend can guess if you plan on using them again or if you have tossed them.


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