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Fuse 1 Unable to review camera remotely

Hello all
Not had a Fuse 1 long and apart from a few failed prints due to a faulty IR sensor all seems okay (still learning)

Viewing the live feed camera in the office is fine but when working from home I am unable to view camera and have problems up loading and starting remotely. I assume it is a network configuration problem in the office but cannot find a guide, can anyone help?

After 2 recent upgrades to preform I have not been over impressed with the software. When I now open it always defaults to the form3b rather than our printer Fuse 1 (which it used to do). The auto packing is poor. Is there any guides to help with packing - part orientation – packing density.