Please help. I’m having an issue where no matter what I do or clean, when I use my durable v2.1 tank it always gives the debris on build plate/in tank error. I’ve made sure the build plate is clean and the tank is clear of debris. I’ve also made sure to clean around the sensor to make sure nothing is getting in the way as well as print a cleaning sheet for the tank and it’s still getting the error.
Has anyone else had this issue? Any ideas on what I could do to fix it? Is the tank done for and am I going to need to buy a new one?
If your printer is constantly throwing the debris detected error, we’d recommend to follow the steps from this article.
You already cleaned the tank and printed a cleaning sheet, so next up would be the build platform alignment.
Please double check if you’re on firmware 1.11.1 and you’re slicing your files using PreForm 3.44.2.
In case you’re still experiencing the error afterwards, please head into your printers menu → Settings → Upload Diagnostic Info to upload the newest diagnostics of your printer to our server and open a case with us in services, we’ll be happy to check if we can find anything in the data.