Anyone else notice the Form 3BL go live on the Formlabs store?
Did I miss an announcement?
I can’t help feeling like I got “bait and switched”. When the Form 3B was introduced, I asked my salesperson if they planned to do the same differentiation for the large unit and introduce a special version of the L required for biocompatible materials. He looked into it and told me as far as he could tell the 3L I had on order would be able to print all resins (except of course stuff that will likely never find its way to the 3 series, like ceramic).
A few weeks ago I got a call to arrange shipping for my 3L and found out, “nope, it won’t support bio”. That was really disappointing. At least with the Form 3, Formlabs honored expectations of existing customers and maintained the biocompatible functionality on the early “grandfathered” shipments.
Formlabs: You guys need to get better at product launches. Between the many Form 3 problems (limited resins, initial print quality that was often worse than the Form 2, still no sign of promised open mode, etc), poor planning (the 3B “bifurcation” decision should have occurred well before the 3 lineup was announced, and qualification for the new flexible membrane tanks seemed a bit overoptimistic and reactionary) and poor communication within your company (me and other customers have gotten conflicting information from different people or even the same people at different times, and it’s not hard to tell your own sales team is frustrated), and without even getting into the eternally-delayed Fuse, your product launches of late are really building up caveats of disappointment for customers like myself.
I want to be excited for your new products, but I feel like you’re pouring cold water on me at every turn.
My (new) salesperson has been a hero in trying to do the little he can to sooth the pain. But you might want to consider some large-scale goodwill efforts to boost customer loyalty across the board. Speaking for myself, I’ve been around since the Kickstarter days and I’m definitely not feeling it like I used to.