Form 2 Build plate dropping into resin tank

Hi, I have a form2 printer. When I try and print as it starts the build plate drops all the way down into the resin tank. It then shuts down the printer, comes up with a message “unexpected shutdown”
I have just brought this second hand so trying to test it to see if it works. Thankyou for any help you may be able to provide.

Hello @JasonT ,

Thank you for reaching out about your question on your Form 2 printer. Support can certainly assist you with this issue; I would reach out with this so we can create a case for you.

Warm regards,

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