So, i pushed a Firmware update yesterday on one of our Fuse 1 printers.
It was just serviced by a FL rep who switched heater and z-axis motor.
However, today i came to work and noticed in Dashboard that the printer was done already after just 10 hours. Full chamber print that would have taken well over 40 hours to complete.
Went out to the printfarm and saw that it had only printed 10 hours then just stopped. No errors, no sign what so ever of any issues. The label on top was ofc not printed as the printer had not finished the job.
Has anyone else seen this behaviour on a Fuse 1 before?
After the rep was here i printed 2 jobs wich finished so i suspect this is Firmware related. We have more Fuse 1 and Fuse 1+ and those will not be updated until i know what is causing this.
Hi again! Note that our services team is actively troubleshooting with @Andreasemilsson , thanks to them reaching out to our team. For everyone else following this, it appears to be a contamination issue caught by the recoater roller and not a firmware issue.
I’m seeing this as well on two back to back attempts…as I am currently working with your support team on other issues. After the update… it just "stops a quarter of the way through the print job with no Abort or error message. It just acts like “print complete” on the printer display and on the dash board even though it is only 30-40% through the current print job…
Everything in the print looks fine before it just decided it was “done” in both instances…
We have been working hand in hand with your support trying to figure out some other major issues…but I can confirm that these new random “print stops” just started after the firmware update.
Originally I thought it was because I updated the printer and the file I was running was sliced prior to the preform and printer update. However, on the second “print stop” it was after slicing the job again in the new PreForm update when it happened the second time.
UPDATE: well when it rains it pours I guess… as we work through all the current issues. So my right side flipper was in fact jammed or at least confirmed the second stop. Which is strange as I have never had a flipper jam in the past two years and I been through a lot…
Regardless… I find it kind of strange that if the machine detected a flipper jam…that it would not flag the user of an Error or Abort rather than just say “Congrats Print Complete”… so I think that needs addressed in the next firmware release.
The jam was the excess heat currently going on in my prints as Formlabs has me up at around a 0 - +0.5c temp offset as we troubleshoot so I assume one of the many warped parts got drug into the flipper.
For anyone else following this, I learned the error is related to the error reporting function and is not what’s causing the print stoppages. My understanding is the print errors out from some other issue and rather than show the error screen it displays the print complete screen.
My right side flipper was definitely jammed and contaminated which again I’ve never had that happen so that is strange it happened twice after the update but Support has me doing a lot right now in the troubleshooting as we have pulled powder from the hopper and replaced it several times in the past week.
However, it is definitely strange for them to see it as a flipper jam on their end but for the printer to just stop and act like “good job, print complete” on our end…so I’d say it is a firmware issue that is causing all this confusion for sure.
