Sift powder quantity reporting

Support & Troubleshooting
1

I’ve been seeing this weird catch-22 style error on a number of Sifts lately. Sift reports the hopper is low and may not fill (when mixing). But then, when sifting, it will report that sifting has stopped because the hopper is full. I just usually ignore it and continue sifting.

Anyone else see this?

1 Like
2

I see this all the time. Sometimes I can fill two canisters at 40% refresh even when the Sift reports 2kg of sifted powder. I just turned on my Sift, pressed the Sift button and it gave me the sifted hopper is full prompt… but it also shows 2kg in the sifted powder hopper.

3

I think the sifted hopper full error is from powder acumulating on one of the upper sensors during the sifting process. Since I almost never have a full hopper of used powder I ignore it.

Something to keep in mind, IIRC the sift reports 1, 2, 4, and 8 kg, so as it fills the measurement gets somewhat crude. That 2kg might actually be close to 4.

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4

Yeah on a daily basis. If i were to trust those numbers i would have to clean the sensors every day as the powder sticks to them thus rendering them quite useless.

5

@SteamFactoryLLC
Hello,

Thank you for bringing up the issue regarding the reported powder level in the Fuse Sift.

The Fuse Sift powder sensors can often be unintuitive to users because the system displays only the amount of powder that fully covers a sensor level, and no more. Each hopper has four sensors placed at the 1 kg, 2 kg, 4 kg, and 8 kg levels.
For example, 6 kg of powder reads as 4 kg, and 3 kg of powder reads as 2 kg. This behavior is considered normal, and your Fuse Sift should operate as expected despite this reading.

Here is a step-by-step guide to troubleshooting the issue, starting with the simplest solutions:

Troubleshooting Guide

  1. Verify the Reading Against Expected Levels:

    • Compare the physical amount of powder added to the fullness level reported on the touchscreen, keeping the sensor logic above in mind. If you add a 3 kg jug to an empty fresh powder hopper, the Sift will correctly report 2 kg. If you add a second jug, totaling 6 kg, the display will show 4 kg.

  2. Update Firmware:

    • Ensure the Fuse Sift’s firmware is updated to the latest available version.

  3. Clean Powder Hoppers:

Please let us know the results after performing these checks.

Thank you.