I’d like to ask you a really open heart advice and suggestion on a tough decision we’re going to make.
Basically we bought a Form 2 in mid 2016 and since then we it used sporadically. We are a duo design studio with core business on cgi mainly, so prototyping is a really occasional, making some bottle models or packaging props. Really few a month or even none, with also long periods of inactivity (months).
For this reason we got recently the resin dispensing system clogged, but luckily we’ve been able to open it up, clean the little arm and motor and pull back in the machine. Surprisingly working again.
BUT, soon after the print starts, the form 2 shut down and restarted. Reset while printing problem.
We contacted the support and they suggested the galvos cabling repositioning, reset, etc. which nothing didn’t work.
So now, at the end, we have two options: spend €799 to get a repair with 90 days of warranty or a deal with a Form 3 at €3299 with one year PSP included.
What would you do if you were in our shoes?
Honestly I’d go with the repair because, as said above, we don’t use it too much and prototyping is not our core business. So, while we could easily pay €3299, i don’t see it too justifiable, while being the most safe and secure option of the two.
Unless we try to push and sell more this service along our cgi animation and visualisation business. Which didn’t happen in all these years with form 2 because too busy with cgi to spend time on it and that’s why we are at this point.
On the other side, I know the form 2 going to be dead in 2023 (which is fine for us) but I’m scared as hell that after those 3 months, if another issue come out (and we know our “reliable” is the printer) we threw €800 and that’s it.
If runs ok, would be great as it could push us to try and do more mock-ups for clients before establishing a more solid business and jump later on form 3/4.
So what to do?
Don’t know what to do and who to talk to, a bit frustrating situation.
Thanks a lot guys for any suggestion, help and idea you could share.