My 2nd printer recently failed - terrible frustrating and very poorly timed.
When the F2 failed, I spoke to my local vendor. They collected the machine and later decided the problem was big enough to rate a replacement machine (what they call an “RMA”). I explained that I was in a pinch and my vendor was clear that he had NO REPLACEMENTS in stock. Furthermore, I would need to wait up to 2 months for a replacement from the USA. That time frame didn’t work for me, he encouraged me to buy a new machine and wait for the replacement. I had no choice so, I bought a new machine.
Then… only 1 week after my new machine was purchased and delivered, an employee called and says “we have 3 RMA machines in stock, pay $1500 now and we will deliver tomorrow”. We were shocked! Apparently they always have 2-3 RMA machine on hand for quick replacement.
“WHAT??” I cant believe it but its true. I was manipulated into buying a new machine (my 3rd in under 2 years).
My F2 Printer Sad Story:
-1st machine (Neat Sasquatch) failed after just over 12 months. A resin valve failed to close, resulting in my machine being filled with resin, destroying the machine. RMA was approved and delivered.
-2nd machine (Outgoing Skunk) is the RMA replacement for Neat Sasquatch. Outgoing Skunk lasted less than 8 months before the CPU failed. Vendor collected the machine ($40 fee to pick up) and confirmed that another RMA was approved by Form Labs USA but it would take roughly 2 months for it to be delivered. I asked if there was a faster way for a replacement, there was not. Waiting 2 months for the RMA was too long so, acting on that information, I purchased a new machine.
-3rd machine (Quiet Caribou) is a NEW machine. It was delivered and installed pretty much immediately after Outgoing Skunk failed. I purchased this printer ONLY because my vendor told me it would take about 2 months deliver. This is where I was scammed.
-4th machine is the RMA of Outgoing Skunk. My vendor’s employees tell me that “Oh, we typically have 2-3 RMA machines on hand for quick replacement”.
Clearly, the business owner scammed me and failed to share this game with his staff. Caught red handed.
Look guys, I’m a US Marine Veteran, a Small Business owner and I work hard for the American Chamber of Commerce here in Thailand promoting American business values. Look me on on Facebook Greg Boudah I am a key person for American Business in Thailand.
These type of shenanigans reflect poorly on Form Labs USA and American Business overseas. The fact that my vendor had several RMA machines on hand but chose to manipulate me into ordering a new one is bad business and I’m truly upset about it. I feel like the company cheated me into a new machine. WHY?? I’m a good, cash paying, pro Form Labs client.
At this point, I’d like a resolution.
So sad… kindly help me out here.