I accept your apologies. Next time, please wait for our reply before writing a negative post.
As corrective action, to avoid this happens again with another customer we will add a note on the label saying: “warm it gently until melting before using” or we will send an email to the customer with detailed usage instructions, besides the technical information already published in our website www.3dresyns.com and specifically in https://www.3dresyns.com/pages/3dresyn-hdt1
3Dresyn HDT1 has to be warmed up gently in a microwave or even better in a water bath at around 60C until the solid melts and becomes liquid. If you choose to melt in the microwave (put the tap to the bottle to avoid the light of the microwave starts the photopolymerization reaction) please do it gently in steps of 30-45 seconds and shake it, then repeat the process until full melting of the product. After printing, transfer the resin left in the resin tank back to the original bottle. The material will not degrade if it is heated at 60C. Be careful with exposing it to room light since it will react with light as any SLA DLP 3D resin.
I would like to encourage you test it and value its extremely high deflection temperature (rigidity) at room and even very high temperature. Once polymerised in the printer, its softening point and deflection temperature is around 290C, just below 300C.
Remember to print it in open mode in Formlabs clear version 2 settings. All our standard resins have been fine tuned to these settings.
For more detailed instructions we can communicate privately by email or by phone. Please use this contact email as contact: email@example.com