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F2 Missing Cartridge - Any fixes?

:exploding_head: We carefully insert the resin cartridge into the F2. We carefully clean both the chip on the machine & the chip on the resin cartridge. Sometimes, in order to connect the cartridge & machine, we need to wiggle, jiggle & shove things around.

What solutions have you found? Anyone or anything?

37%20PM

Some cartridges connect if they are lifted an inch or two and dropped into place, others prefer to be pushed slowly and firmly.

The “drop” method is a new one. I hope FL has some sort of official solution. Thanks!

If you haven’t already, please don’t hesitate to reach out to our services team and they’d be happy to take a look to make sure this isn’t a consistent issue for you!

https://support.formlabs.com/s/contact-support?language=en_US

How are you cleaning the chip in the machine? I had to put a cotton swap dipped in IPA on a long stick and shun a light down giving a few rubs as someone advised on here. fixed the issue straight away.

Hi Formbeast.

Thank you for commenting.
Im cleaning with the IPA & swab also, sadly to no avail. The failure is intermittent. I am very careful with storage, insert, removal and cleaning.

Frustrating.