Have you been able to get in touch with our support team? If some of the troubleshooting steps in this thread aren’t working out, that might be the best next step. Let me know if there’s any difficulty with getting in touch of a member of our team.
Chemically, the v2 and v4 resins are identical but there was a change of suppliers for one of the components which is the reason for the versioning change. We’re looking into ways of better communicating this, but this thread gives a good overview of the updates.
Print settings between Clear v2 and v4 differ. Have you been able to use both versions of the material? It’s somewhat concerning that re-sellers are fulfilling the Clear v2 material, and I’ve made sure to forward this to our partnerships team. Was the material advertised as Clear v2 or Clear v4 on the website?