And that is the attitude that looses cliehts.
There are a lot of people (read hobbyists) that couldn’t aford a new Formlabs printer, but when the Form 2 came out, a lot of used Form 1’s came on the market, which were bought by those people, and while they might not be the clientele that Formlabs wants to cater to, they certainly are clients for the printer consumables.
But if they disregard the needs of those users, they will alienate them, and they’ll buy their consumables elsewhere, and eventually buy their next printer from the competition.