The blazing fast Form 4/B is here! For any current Form 2 and Form 3 series printer owners, we’d like to say thank you for continuing to grow with Formlabs by offering you $/€/£/CHF 1,000 toward Form 4/B materials and accessories when you make a Form 4/B purchase.
nice offer that we can buy a printer then get a credit to buy from you again.
better offer $1500 loyalty off on a FL4
best offer $2500 off on FL4 with a FL2 or FL3 trade in
i ordered my form 4 three weeks ago and this was not an option then apparently, would love to get this applied retroactively or credited back to my card.
Better option would be a “loyalty” Open Materials License for ANY existing Formlabs owner. It doesn’t cost Formlabs ANYTHING to issue a code, and the value to us is huge. The fact that we’ll have to pay thousands more for the “privilege” of using third party resins is a dealbreaker. My Form 2 let me use ANY resin for FREE.
I was getting ready to finally upgrade from my Form 2, but the OML made me start looking at other options.
I couldn’t agree more regarding “looking elsewhere ” there are a number of other potential printers out there now.
I’ve had both FL2 and have a FL3 at the moment but the cost of the FL4 just doesn’t equate to making a profit from it.
Just doesn’t make sense.
Yes, I agree with you completely. I’m a form 2 owner and lost interest in Form Labs years ago after having to spend way too much to have it replaced twice. The fact that they have demonstrated no interest in loyalty towards the very people that kept them in business in the early days is very disappointing and leaves me feeling disrespected. At this point I’ll just hack the thing for a project one day. I will also never recommend them and have been frankly sharing my experience with many others - likely discouraging many potential buyers. They are earning their bad reputation.
Form 2 owner and Form 3+ owner. I too replaced my FL 3 several times under warranty, Now that my warranty expired. Not sure what I’ll do.
I have an Elegoo Jupiter. It needs a lot of adjustment to work and Chitubox, the slicer, is a pain to use.
I’ve had issues with cartridges being marked as “worn out” since day 1. Replacing the motor assembly (at my cost) did not fix the issue. The problem seems to be that some of the cartridges are manufactured to such a low quality that even squeezing them super hard with a screwdriver will NOT get resin out. I have to cut like half of them open with a knife just to make them work as intended. But that only helps if I check and repair the cartridge before putting it into the printer. Otherwise, I get locked out because the printer thinks I used up 3L out of a 1L cartridge … It would have been super easy for Formlabs to just add an option for me to disable the “cartridge worn out” warning. But they never did. Instead, I keep getting regular emails reminding me that my issues would be solved by me purchasing a newer printer.
As for the Form 3 and Form 4, to me both of them look like a quality downgrade. The Form 3 blurs small details. And the Form 4 is noticeably pixelated. I mean look at the official marketing materials for printing injection molds with the Form 4: Form 4: Blazing Speed Meets Industrial Production | Formlabs
Why would I tolerate those 0.1mm stairs on every diagonal side wall? It makes my molded parts look cheap. BTW, what you see there is probably the pixel grid from the Form 4’s rather low-res screen. Form 2 or Form 3 don’t have that issue as they still used galvos with almost unlimited XY resolution.
I’m sorry to be so blunt, but to me, the Form 4 feels like you gave up on the high-quality tech and became another copycat. Quality matches a $500 machine. So you’d need $3k+ of discounts to get me to consider a Form 4.
Hi, I called twice and spoke with a rep who said someone would contact me back, which never happened. Then, I sent in a few emails to support, which said a rep would contact me, and I never heard from anyone again. So you can tell I am unhappy about this and seeing the deal is over. I hope owning 3 of Form 3 will show that I’m a good customer who has supported you since 2014 on Kickstarter Formlabs 1. I’m still very interested in upgrading to the 4 with the discount if I can get a rep to follow up.
Hi @Soul7, we appreciate your longtime support and apologize for any miscommunication. We understand your frustration. Our team has reached out via email and phone to continue the conversation and see how we can best support your scenario considering the upgrade window. Just let us know if there’s a better way to connect directly with you.
Thanks for the email. I did receive an email from Lucas, but the first thing he mentioned was that there are no upgrade deals available at this time. I’m not sure why he would bother emailing me since I clearly explained what happened and expressed my hope to see some options for a long-term customer like myself. If this is the final decision and you can’t do anything about it, I understand. I will sell the items on eBay and consider switching to Bambulabs. I know they are not exactly the same, but they are making great strides in the industry. They even offered to send me some products to test without requiring any business from me yet. It makes me question why I stay with companies for so long when the experience isn’t the same anymore. I own a few companies and the cost it takes if I lose a client that I had for years to get a new one is crazy these days. That’s just one of the reasons why I make sure they get things that new clients don’t get at first, but again two different companies so guess I can’t compare. Please let me know if there is something that can be done or if I should just move on and share my experience with Bambulabs. Crazy I’ve been with you all from the Kickstarter days to not see a Formslabs in my house, but things always change in life.
Hi Sean,
I appreciate you following up and sharing your perspective. We truly value your long-term support and understand your disappointment. Our team has been eager to connect and has reached out to you this week by email and phone to discuss more, and they’re looking forward to connecting if you’d like to discuss more.
At this time, the upgrade program has ended, and we aren’t able to make exceptions. I know that’s not the answer you were hoping for, but we want to be as transparent as possible about what we can offer at this time. If there’s anything else we can assist with regarding your current printers, we’re happy to help
Best,
Diana
My name is Judit Piukovics and I’m leading Inbound Sales at Formlabs. I’ve tried to reach you over phone and email last week to understand your case and discuss the possible solutions. Please let me know what would be the best time for a call and you can also reach me directly on the following: judit.piukovics@formlabs.com or +16178667744
Thanks for the emails. I’m very disappointed to hear that you can’t extend the offer, but if that is the case, then that’s how the cookie crumbles. I don’t see a need to speak any further, as you have nothing that would make me want to stay with a company that can’t make exceptions for a long-term client with three printers, and I can’t count how many people I’ve sent to buy a printer from you.
Trust me, I know I won’t be getting something as good as what you all make, but it’s hard to justify giving more money to a company that doesn’t really appreciate customers who have stood behind them for all of these years. The first few years weren’t easy, as we had to learn a lot from version 1. I’ve sold one of my printers already and am working on the next two now. The Bamboolabs X1C will be here this week, and I’m going to test it to see how it performs. Since they sent one for free to test, I don’t have much to lose. If it isn’t good or not what I need, I’ll keep testing and hold on to one of my three models until I find a replacement.
Please know I don’t mean to sound rude or to take it out on you two, as I know you are just doing what you’re told. I do appreciate you both for taking the time to check and follow up with me. I’m just disappointed that when I reached out back in November, I never heard back from anyone and got my hopes up when I saw the offer being given to the other client on the support forums.
When you have a deal again for trade-in orIf you get the ok to offer a trade in please let me know.
