Castable wax not printing

We just received our first batch of castable wax. We have printed 5 times now, and only the first time we printed did anything turn out. Our prints are not adhering to the platform. they are printing to the bottom of the tank. We have a brand new tank, the window is clean and fine, and all of our other resins print just fine. We are only having issues with the new castable wax. I am getting behind on my orders as I can’t figure out why I can’t print in the wax. I am working with support, but I am not getting anywhere there. Has anyone else had problems with the new wax??

i have seen this with the new castable wax. only when printing in 50 microns, i have never had it happen at 25 microns. Hope this helps

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