The only acceptable “price” for me is zero. Call it a “loyalty discount” if you must. Formlabs seems to be the only company on the planet doing this. I can buy ten printers with comparable quality for the same price as a Form 4. The Open Material License is shortsighted in the face of the competition you guys didn’t have eight years ago when I bought my Form 2.
Most companies seek out ways to delight their customers. This is the most boneheaded, loyalty-sabotaging move I’ve ever seen from a tech company. It would be like Apple saying “great, you just spent $3,500 on a new iPad, but to use it, you need to spend $9,000 on iOS.” Or BMW saying “congratulations on your new $80,000 car, now you have to have a subscription to use the seat heaters.”
My Form 2 was one of the most exciting purchases I’ve ever made in my life. It brought me unimaginable joy. I was really excited about the Form 4, and was looking forward to buying one. Learning about the Open Material License a couple months ago took all that joy away. In eight years I have evangelized Formlabs quality, telling others that the extra expense is well worth it…
And what you guys don’t seem to care about is it people who are into 3D printing are tinkerers. Yes, many people like me were new to the technology and could appreciate a straightforward and “Apple-like” system that was user-friendly. But most people who are 3D printing would prefer a more cost-effective solution, even if it means taking more time to tweak the system.
I never thought that I would be that person trying third-party resins because I appreciated the cartridge system and its ease of use. But when Formlabs could not provide a workable castable resin solution, we were forced to look outside the walled garden, and I was thankful to have Open Mode available. It was a selling point when I told others about my Formlabs printer. I can’t tell you how many people pushed back on my recommendation for this printer because they said it was a closed system and could not use third-party resins. I was able to set them straight.
But in eight years, Formlabs’ castable resins were never developed properly…instead of licensing other resins like Bluecast, Formlabs stuck to their guns, putting out inferior resins that NEVER worked consistently. Our ONLY option was to go to a third-party resin.
Now I find myself at a crossroads. Stick with Formlabs, or stick with Bluecast. Every time Formlabs came out with a new resin, I would spend thousands in tanks, resin, new investment, and precious metal, doing testing that Formlabs SHOULD have done. I didn’t know any better, but thought we were advancing the technology for everyone. But at this point, for an Open Material License of $5,999 to $8,999, I would swap out the printer and keep the Bluecast.
And I might add, even a “reduced” license of $1,000 won’t cut it, either. ZERO is the correct amount.
You guys need to understand your competition. Your competition has nothing like this, and even as a loyal customer, this is a dealbreaker. This makes me incredibly sad. And I’m angry that a company I’ve revered for so long has done this to customers. It shows a complete lack of understanding of the market, a complete lack of respect for customers.
You have my number. Feel free to call me to discuss. I’d prefer not to talk with the guy who told me we could “break our printers if allowed to use third party resin.” That was insulting.