# Upgrading to firmware 1.2.11

**URL:** <https://forum.formlabs.com/t/upgrading-to-firmware-1-2-11/12471>\
**Category:** Form 2\
**Created:** [March 23, 2017, 5:35am UTC](https://forum.formlabs.com/t/upgrading-to-firmware-1-2-11/12471 "2017-03-23T05:35:34Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![tamirlance](https://avatars.discourse-cdn.com/v4/letter/t/f14d63/32.png) [@tamirlance](https://forum.formlabs.com/u/tamirlance)\
**Post date:** [March 23, 2017, 5:35am UTC](https://forum.formlabs.com/t/upgrading-to-firmware-1-2-11/12471/1 "2017-03-23T05:35:34Z")

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Hi All,

I’m having some problems on my form 2 with the motors jamming. I was told by support to update to the latest firmware. But I can’t seems to do that. I can see on the Form 2 itself that it says the firmware is 1.10.6-52 and the latest one on the website is 1.12.11. I downloaded it but can see no way of uploading to the form 2. I have the latest preform software installed (for mac) 2.11.0. I gather that when I open preform with the printer attached via usb I should see some options to update the firmware but nothing is showing up. What am I missing? I just got my form 2 last week - why is the firmware not the latest? I suppose they built this particular unit last year and don’t make a habit of opening finished goods to update to the latest firmware? That would make sense but why would preform not recognize the firmware as out of date?

Tamir

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**Author:** ![Frew](https://avatars.discourse-cdn.com/v4/letter/f/c0e974/32.png) [@Frew](https://forum.formlabs.com/u/Frew)\
**Post date:** [March 23, 2017, 2:15pm UTC](https://forum.formlabs.com/t/upgrading-to-firmware-1-2-11/12471/2 "2017-03-23T14:15:24Z")

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If you’re connected over USB, go to the ‘File’ -\> ‘Printers’ section of PreForm. From there, you should see your printer and if you click on it, there will be an option to manually update firmware over USB.

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**Author:** ![tamirlance](https://avatars.discourse-cdn.com/v4/letter/t/f14d63/32.png) [@tamirlance](https://forum.formlabs.com/u/tamirlance)\
**Post date:** [March 23, 2017, 5:39pm UTC](https://forum.formlabs.com/t/upgrading-to-firmware-1-2-11/12471/3 "2017-03-23T17:39:04Z")

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Yes - I did that and was indeed expecting to see an option to manually update but don’t. I wonder if it doesn’t work if I have my wifi turned on. Not sure if the computer prioritizes USB over wifi connection since I’ve connected to my Form 2 using both.

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**Author:** ![tamirlance](https://avatars.discourse-cdn.com/v4/letter/t/f14d63/32.png) [@tamirlance](https://forum.formlabs.com/u/tamirlance)\
**Post date:** [March 24, 2017, 4:52am UTC](https://forum.formlabs.com/t/upgrading-to-firmware-1-2-11/12471/4 "2017-03-24T04:52:26Z")

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Well - I’m dumb. I went to file - printers and there were the options. Before I was clicking on the orange form 2 button on the left. It brought up a very similar looking interface but with no options. Silly me - should have followed directions. Thanks for your help!

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**Author:** ![system](https://us1.discourse-cdn.com/flex025/uploads/formlabs/original/3X/5/b/5bc2bdf993ff27c2e0eecab5010b25626fbb327a.png) [@system](https://forum.formlabs.com/u/system)\
**Post date:** [April 7, 2017, 4:52am UTC](https://forum.formlabs.com/t/upgrading-to-firmware-1-2-11/12471/5 "2017-04-07T04:52:39Z")

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