# Updating **URL:** \ **Category:** General Discussion\ **Created:** [March 23, 2017, 3:19am UTC](https://forum.formlabs.com/t/updating/12464 "2017-03-23T03:19:10Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![grogbro](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.formlabs.com/grogbro/32/8255_2.png) [@grogbro](https://forum.formlabs.com/u/grogbro)\ **Post date:** [March 23, 2017, 3:19am UTC](https://forum.formlabs.com/t/updating/12464/1 "2017-03-23T03:19:10Z")
Everytime it says I need an update. I hit download and it just goes away and closes the program. Then, I reopen PreForm and it opens fine with no update message. Then, when I use it again sometime later it opens with the very same update message, with the same version number? It doesn’t tell me its updating or doing anything… ---
**Author:** ![Randy\_Cohen](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.formlabs.com/randy_cohen/32/1500_2.png) [@Randy\_Cohen](https://forum.formlabs.com/u/Randy_Cohen)\ **Post date:** [March 23, 2017, 3:20am UTC](https://forum.formlabs.com/t/updating/12464/2 "2017-03-23T03:20:50Z")
At least on my Win7 PC, PreForm launches a browser process to do the download and I then have to execute the update manually. Look in your default browser’s DOWNLOADS folder and I bet you see an EXE you’ll need to run. ---
**Author:** ![grogbro](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.formlabs.com/grogbro/32/8255_2.png) [@grogbro](https://forum.formlabs.com/u/grogbro)\ **Post date:** [March 23, 2017, 3:44am UTC](https://forum.formlabs.com/t/updating/12464/3 "2017-03-23T03:44:46Z")
My browser is chrome and I have it send everything to the desktop. No idea what its doing. Between this and the wifi not working it’s really aggravating. ---
**Author:** ![Randy\_Cohen](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.formlabs.com/randy_cohen/32/1500_2.png) [@Randy\_Cohen](https://forum.formlabs.com/u/Randy_Cohen)\ **Post date:** [March 23, 2017, 3:48am UTC](https://forum.formlabs.com/t/updating/12464/4 "2017-03-23T03:48:44Z")
I use Chrome too. And right now sitting in the downloads folder is a file called “PreForm\_setup\_2.11.0.exe”. Is it possible it’s on your desktop but you’re just not seeing it? I think there’s a direct download for both PreForm and the printer FW someplace on the site here. It shouldn’t be hard to find but I can’t steer you in any particular direction I’m afraid. ---
**Author:** ![Konstantin\_Dani](https://avatars.discourse-cdn.com/v4/letter/k/9de053/32.png) [@Konstantin\_Dani](https://forum.formlabs.com/u/Konstantin_Dani)\ **Post date:** [March 23, 2017, 3:49am UTC](https://forum.formlabs.com/t/updating/12464/5 "2017-03-23T03:49:57Z")
1. Close Preform 2. Google “Formlabs Preform”. Go to that link 3. Click “Download” and once it is done install the software 4. Enjoy! ---
**Author:** ![grogbro](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.formlabs.com/grogbro/32/8255_2.png) [@grogbro](https://forum.formlabs.com/u/grogbro)\ **Post date:** [March 23, 2017, 3:57am UTC](https://forum.formlabs.com/t/updating/12464/6 "2017-03-23T03:57:05Z")
Was there a problem with it updating on its own or ? I get going to redownload the whole program, but does the updater not work? ---
**Author:** ![ScottBarbour](https://avatars.discourse-cdn.com/v4/letter/s/b5ac83/32.png) [@ScottBarbour](https://forum.formlabs.com/u/ScottBarbour)\ **Post date:** [March 23, 2017, 2:58pm UTC](https://forum.formlabs.com/t/updating/12464/7 "2017-03-23T14:58:49Z")
Mine is doing the exact same thing. After I hit ok several times and nothing happened, I just downloaded the update manually and it worked. ---
**Author:** ![mjncad](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.formlabs.com/mjncad/32/8872_2.png) [@mjncad](https://forum.formlabs.com/u/mjncad)\ **Post date:** [April 2, 2017, 8:20pm UTC](https://forum.formlabs.com/t/updating/12464/8 "2017-04-02T20:20:28Z")
That’s what I’ve had to do on my Win 7 PC.