Updated Firmware - Printer will not print. Printer button does not register


#1

I updated the firmware on Jan 26th, and now when I send a file to the printer, the button just blinks.  Pushing the button or holding it has no affect.

Tried the unplug - power button process, to no avail.

Put in a ticket on Jan. 26th.

Anyone else had this problem?

Anyone have an average response time for tickets?

Thank you,

Jay


#2

Jay,

I see Rachel has followed up on your ticket. We have been experiencing a slight backlog but she will get everything worked out for you!

Jory