# Unavailable Printer Deteced

**URL:** <https://forum.formlabs.com/t/unavailable-printer-deteced/17064>\
**Category:** Support & Troubleshooting\
**Created:** [January 26, 2018, 2:38pm UTC](https://forum.formlabs.com/t/unavailable-printer-deteced/17064 "2018-01-26T14:38:18Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![MonaghanPet](https://avatars.discourse-cdn.com/v4/letter/m/a88e4f/32.png) [@MonaghanPet](https://forum.formlabs.com/u/MonaghanPet)\
**Post date:** [January 26, 2018, 2:38pm UTC](https://forum.formlabs.com/t/unavailable-printer-deteced/17064/1 "2018-01-26T14:38:18Z")

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Hi,

Trying to setup a Form2 for the first time. Can’t connect over WiFi or Ethernet. When I try to use USB I get the following error message in PreForm:

**Unavailable Printer Deteced**

**A Formlabs printer was detected, but is current;y in use by another instance of PreForm and cannot be connected to.**

**To connect, please make sure there are no other copies of PreForm running, then restart PreForm or disconnect and reconnect your printer.**

So far, I have uninstalled and reinstalled PreForm, and also reset the Form2 to factory setting twice with no success.

Any ideas?

Thanks!

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex025/uploads/formlabs/original/3X/5/b/5bc2bdf993ff27c2e0eecab5010b25626fbb327a.png) [@system](https://forum.formlabs.com/u/system)\
**Post date:** [February 9, 2018, 2:38pm UTC](https://forum.formlabs.com/t/unavailable-printer-deteced/17064/2 "2018-02-09T14:38:21Z")

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