# Unable to register printer **URL:** \ **Category:** Form 2\ **Created:** [April 29, 2017, 11:34pm UTC](https://forum.formlabs.com/t/unable-to-register-printer/13064 "2017-04-29T23:34:11Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Ken\_Weiland](https://avatars.discourse-cdn.com/v4/letter/k/76d3ee/32.png) [@Ken\_Weiland](https://forum.formlabs.com/u/Ken_Weiland)\ **Post date:** [April 29, 2017, 11:34pm UTC](https://forum.formlabs.com/t/unable-to-register-printer/13064/1 "2017-04-29T23:34:12Z")
Recently I keep having connection problems. the latest is not being able to register my printer for online notices. I deregistered and then tried to register, but when I type in the 4 characters on my printer to my dashboard, it says invalid code. I know how to type 4 characters correctly and have tried numerous times but still no luck. The printer is saying something about having to be connected to the internet, but I can send it files through wifi successfully, so what’s up? ---
**Author:** ![Ken\_Weiland](https://avatars.discourse-cdn.com/v4/letter/k/76d3ee/32.png) [@Ken\_Weiland](https://forum.formlabs.com/u/Ken_Weiland)\ **Post date:** [April 29, 2017, 11:39pm UTC](https://forum.formlabs.com/t/unable-to-register-printer/13064/2 "2017-04-29T23:39:22Z")
Ok. unplugged the printer then plugged in and tried all over again, and now it worked. Why so finicky? ---
**Author:** ![Stephen](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.formlabs.com/stephen/32/1635_2.png) [@Stephen](https://forum.formlabs.com/u/Stephen)\ **Post date:** [May 1, 2017, 1:25pm UTC](https://forum.formlabs.com/t/unable-to-register-printer/13064/3 "2017-05-01T13:25:51Z")
Hi Ken - great questions. Having the printer on the local Wi-Fi connection is different from having your network able to “talk” to the Formlabs servers. As you probably know, disconnecting and reconnecting the Form 2’s power is the preferred way of restarting, and I’m glad that you thought to try this. I suspect that the power boot also reset the network’s recognition of the printer and connection to Formlabs servers. If you have problems in the future, please [let us know](https://support.formlabs.com/hc/en-us/requests/new), and we can help investigate why your network isn’t connecting with Formlabs. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex025/uploads/formlabs/original/3X/5/b/5bc2bdf993ff27c2e0eecab5010b25626fbb327a.png) [@system](https://forum.formlabs.com/u/system)\ **Post date:** [May 15, 2017, 1:25pm UTC](https://forum.formlabs.com/t/unable-to-register-printer/13064/4 "2017-05-15T13:25:52Z")
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