# Support website down and vanishing forum content

**URL:** <https://forum.formlabs.com/t/support-website-down-and-vanishing-forum-content/20956>\
**Category:** Support & Troubleshooting\
**Created:** [October 27, 2018, 6:22am UTC](https://forum.formlabs.com/t/support-website-down-and-vanishing-forum-content/20956 "2018-10-27T06:22:20Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![rkagerer](https://avatars.discourse-cdn.com/v4/letter/r/439d5e/32.png) [@rkagerer](https://forum.formlabs.com/u/rkagerer)\
**Post date:** [October 27, 2018, 6:22am UTC](https://forum.formlabs.com/t/support-website-down-and-vanishing-forum-content/20956/1 "2018-10-27T06:22:20Z")

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Hi Formlabs,

I tried to open a support ticket for this but not sure if it worked – I’ve been having a lot of trouble with the support site the last several weeks (can’t log in, find my old tickets, etc - and [I’m not](http://forum.formlabs.com/t/cant-login-to-support/20608) the [only one](http://forum.formlabs.com/t/support-requests-result-in-broken-website-link/20111)).

Anyway a while back I noticed all the content on my BabyForm2 thread vanished:

> [@BabyForm2: 3D Print Your 3D Printer](http://forum.formlabs.com/t/babyform2-3d-print-your-3d-printer/13823):
>
> [[image]](http://imgur.com/a/vJRtS) These little guys were a hit at the FUSE user conference. I didn’t bring enough for everyone, so I’m posting my work here for anyone to make! You’ll need: Model Files here’s [version 2.0](http://tinyurl.com/BabyForm2-v2-0-db) Black, Gray, Clear and White resin Pigment or Dye for the amber tint on the lid and tray. I [played with RIT dyes](http://forum.formlabs.com/t/colouring-durable-resin-with-pigment-dye/12775/16) (available from art supply stores, [Walmart](https://www.walmart.com/c/kp/rit-dyes), or Amazon in [liquid](https://www.amazon.com/Rit-Dye-Liquid-Fabric-8-Ounce/dp/B00AQ72U8C) and [powder](https://www.amazon.com/Rit-All-Purpose-Powder-Dye-Royal/dp/B000P0R72Y)), but my best results by far were using a [nano particle dispersion from Peacock Colors](http://www.peacockcolors.com/products-services/dispersions/nano-dispersions/). The folks there wer…

I have no idea what happened. I’m pretty sure I didn’t do anything to cause that.

Hoping someone can help restore the content and maybe help me figure out how to logon to support and find my old tickets.

Thanks!

ps. I tried [looking for help on this before](http://forum.formlabs.com/t/forum-thread-vanished/20708) but didn’t get a response. I would have just followed up with a nudge there but it’s locked now.

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**Author:** ![G17](https://avatars.discourse-cdn.com/v4/letter/g/f08c70/32.png) [@G17](https://forum.formlabs.com/u/G17)\
**Post date:** [October 29, 2018, 2:56pm UTC](https://forum.formlabs.com/t/support-website-down-and-vanishing-forum-content/20956/2 "2018-10-29T14:56:41Z")

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I’ve also been having issues with the support website. The page will “load”, but its just a white screen. nothing else. I’ve restarted my computer, even disconnected and reconnected to the internet and still this problem persists. Anybody have an idea as to why?

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**Author:** ![system](https://us1.discourse-cdn.com/flex025/uploads/formlabs/original/3X/5/b/5bc2bdf993ff27c2e0eecab5010b25626fbb327a.png) [@system](https://forum.formlabs.com/u/system)\
**Post date:** [November 12, 2018, 2:56pm UTC](https://forum.formlabs.com/t/support-website-down-and-vanishing-forum-content/20956/3 "2018-11-12T14:56:45Z")

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