Sticky cartridge upon delivery

I just received a brand new sealed, “Tough” cartridge and had the dis-pleasure to find that it was soiled with resin.
At that price level, one would expect better.

We would likewise expect better and a member of our support team will be in touch with you over email to get this resolved. Thanks for letting us know about this; it’s always a big help in identifying how common errors like these are and it allows us to work to get them corrected.

Hi Frew,

The support team is sending me a free new cartridge.
That’s a kind gesture, I appreciate that.


This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.