Sticky cartridge upon delivery

I just received a brand new sealed, “Tough” cartridge and had the dis-pleasure to find that it was soiled with resin.
At that price level, one would expect better.


We would likewise expect better and a member of our support team will be in touch with you over email to get this resolved. Thanks for letting us know about this; it’s always a big help in identifying how common errors like these are and it allows us to work to get them corrected.

Hi Frew,

The support team is sending me a free new cartridge.
That’s a kind gesture, I appreciate that.

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