# Sending the diagnostics to FL

**URL:** <https://forum.formlabs.com/t/sending-the-diagnostics-to-fl/21764>\
**Category:** Support & Troubleshooting\
**Created:** [January 7, 2019, 4:00pm UTC](https://forum.formlabs.com/t/sending-the-diagnostics-to-fl/21764 "2019-01-07T16:00:47Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![gholson2](https://avatars.discourse-cdn.com/v4/letter/g/eb8c5e/32.png) [@gholson2](https://forum.formlabs.com/u/gholson2)\
**Post date:** [January 7, 2019, 4:00pm UTC](https://forum.formlabs.com/t/sending-the-diagnostics-to-fl/21764/1 "2019-01-07T16:00:47Z")

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Just had a two day print fail on me. Im pissed but anyway my question for you all is when you send that diagnostic information to Formlabs when it asks you to upload it have you ever had FL reach back out to you and tell you what went wrong. Have had no issues now these printers are starting to take a dump

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**Author:** ![system](https://us1.discourse-cdn.com/flex025/uploads/formlabs/original/3X/5/b/5bc2bdf993ff27c2e0eecab5010b25626fbb327a.png) [@system](https://forum.formlabs.com/u/system)\
**Post date:** [January 21, 2019, 4:01pm UTC](https://forum.formlabs.com/t/sending-the-diagnostics-to-fl/21764/2 "2019-01-21T16:01:07Z")

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