# Printer offline in dashboard after power failure **URL:** \ **Category:** Form 2\ **Created:** [April 4, 2017, 12:55am UTC](https://forum.formlabs.com/t/printer-offline-in-dashboard-after-power-failure/12661 "2017-04-04T00:55:04Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Drcohenbraces](https://avatars.discourse-cdn.com/v4/letter/d/898d66/32.png) [@Drcohenbraces](https://forum.formlabs.com/u/Drcohenbraces)\ **Post date:** [April 4, 2017, 12:55am UTC](https://forum.formlabs.com/t/printer-offline-in-dashboard-after-power-failure/12661/1 "2017-04-04T00:55:04Z")
Printer is detected in proform software and can send prints to the printer, but the printer from formlab dashboard is showing offline. Any suggestions beside, putting printer to sleep, unplugging, registering printer from settings? Printer is connected via ethernet. ---
**Author:** ![Frew](https://avatars.discourse-cdn.com/v4/letter/f/c0e974/32.png) [@Frew](https://forum.formlabs.com/u/Frew)\ **Post date:** [April 5, 2017, 3:07pm UTC](https://forum.formlabs.com/t/printer-offline-in-dashboard-after-power-failure/12661/2 "2017-04-05T15:07:25Z")
This is a bit odd as power cycling usually helps to correct the issue. Power cycling your router might be another troubleshooting step if that’s viable. If you’re still having trouble getting your printer to show up in Dashboard, [get in touch with our support team](https://support.formlabs.com/hc/en-us/requests/new) so that we can look into this further. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex025/uploads/formlabs/original/3X/5/b/5bc2bdf993ff27c2e0eecab5010b25626fbb327a.png) [@system](https://forum.formlabs.com/u/system)\ **Post date:** [April 19, 2017, 3:07pm UTC](https://forum.formlabs.com/t/printer-offline-in-dashboard-after-power-failure/12661/3 "2017-04-19T15:07:40Z")
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