# Printer failed to tension tank - Form 3 **URL:** \ **Category:** Support & Troubleshooting\ **Created:** [August 2, 2023, 7:28pm UTC](https://forum.formlabs.com/t/printer-failed-to-tension-tank-form-3/36653 "2023-08-02T19:28:17Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![ayusha](https://avatars.discourse-cdn.com/v4/letter/a/bbe5ce/32.png) [@ayusha](https://forum.formlabs.com/u/ayusha)\ **Post date:** [August 2, 2023, 7:28pm UTC](https://forum.formlabs.com/t/printer-failed-to-tension-tank-form-3/36653/1 "2023-08-02T19:28:17Z")
Have been getting this error constantly on the Form 3. Updated the firmware and checked motors for any issues with movement (Motor moves). Contacted support; they collected videos, logs and then never got back to me with a solution or troubleshooting tips. Would highly appreciate any help if someone has navigated this issue before. ---
**Author:** ![Jennifer\_K](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.formlabs.com/jennifer_k/32/18872_2.png) [@Jennifer\_K](https://forum.formlabs.com/u/Jennifer_K)\ **Post date:** [August 3, 2023, 1:44pm UTC](https://forum.formlabs.com/t/printer-failed-to-tension-tank-form-3/36653/2 "2023-08-03T13:44:44Z")
Hello @ayusha - I understand your concern with Services and I am sure my colleague who has your case will get back to you; tensioner issues are complicated due to the multiple possibilities for the issue at hand. The tensioner is not a part that can be worked on directly - it’s under tension, so we have to determine whether there’s a tank issue, software issue, or hardware issue, and we do so from logs, which takes a bit of extra time to resolve. Warm regards, -Jen ---
**Author:** ![system](https://us1.discourse-cdn.com/flex025/uploads/formlabs/original/3X/5/b/5bc2bdf993ff27c2e0eecab5010b25626fbb327a.png) [@system](https://forum.formlabs.com/u/system)\ **Post date:** [February 2, 2024, 1:45am UTC](https://forum.formlabs.com/t/printer-failed-to-tension-tank-form-3/36653/3 "2024-02-02T01:45:29Z")
Closed on February 2, 2024, 1:45am UTC This topic was automatically closed 182 days after the last reply. New replies are no longer allowed.