# Printer completely frozen mid print **URL:** \ **Category:** Form 2\ **Created:** [November 22, 2016, 4:46pm UTC](https://forum.formlabs.com/t/printer-completely-frozen-mid-print/10599 "2016-11-22T16:46:41Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![kevinduhe](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.formlabs.com/kevinduhe/32/7999_2.png) [@kevinduhe](https://forum.formlabs.com/u/kevinduhe)\ **Post date:** [November 22, 2016, 4:46pm UTC](https://forum.formlabs.com/t/printer-completely-frozen-mid-print/10599/1 "2016-11-22T16:46:41Z")
So yesterday around 2pm my time I started a 13 hr print. I expected it to be complete around 3am-ish. I wake up to no text message on my phone informing me of a complete print! Coming into work this morning I find the following: ![](https://us1.discourse-cdn.com/flex025/uploads/formlabs/original/2X/7/7916873d89968b8fb699b07fe9857227cec9dc65.jpg) No failure, no error messages, nothing has fallen from the platform, etc. The printer is just frozen (apparently since approx 7pm last night). The touch screen is not responding and the printer is emitting a very quiet but high pitched noise. This was a new cartridge of clear and a new resin tank. I think my only recourse at the moment is to unplug the machine and ditch the print. I’m just hoping the machine is OK. Suggestions? Oh, and I’ve been trying support…all reps are busy atm. - Kevin ---
**Author:** ![kevinduhe](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.formlabs.com/kevinduhe/32/7999_2.png) [@kevinduhe](https://forum.formlabs.com/u/kevinduhe)\ **Post date:** [November 22, 2016, 5:35pm UTC](https://forum.formlabs.com/t/printer-completely-frozen-mid-print/10599/2 "2016-11-22T17:35:22Z")
Well I talked to Maggie in support and my hunch was correct, unplug the machine, ditch the print. I’m fine with that as long as the printer itself is OK! Anyone have a similar experience, advice? ---
**Author:** ![kevinduhe](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.formlabs.com/kevinduhe/32/7999_2.png) [@kevinduhe](https://forum.formlabs.com/u/kevinduhe)\ **Post date:** [November 23, 2016, 5:03pm UTC](https://forum.formlabs.com/t/printer-completely-frozen-mid-print/10599/3 "2016-11-23T17:03:07Z")
Well, not sure if anyone is following this, but reset everything, reprinted and all is well. _shrug_ ---
**Author:** ![mdrm](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.formlabs.com/mdrm/32/7162_2.png) [@mdrm](https://forum.formlabs.com/u/mdrm)\ **Post date:** [November 24, 2016, 4:42am UTC](https://forum.formlabs.com/t/printer-completely-frozen-mid-print/10599/4 "2016-11-24T04:42:45Z")
that happened to me twice in one week last month. i updated the Formware and havent had another halt ---
**Author:** ![fantasy2](https://avatars.discourse-cdn.com/v4/letter/f/a88e4f/32.png) [@fantasy2](https://forum.formlabs.com/u/fantasy2)\ **Post date:** [November 27, 2016, 9:51am UTC](https://forum.formlabs.com/t/printer-completely-frozen-mid-print/10599/5 "2016-11-27T09:51:39Z")
Happened to me with the last firmware and preform version. Support told me to do a factory reset. Since then I haven’t got any issues yet. ---
**Author:** ![fantasy2](https://avatars.discourse-cdn.com/v4/letter/f/a88e4f/32.png) [@fantasy2](https://forum.formlabs.com/u/fantasy2)\ **Post date:** [December 4, 2016, 9:00am UTC](https://forum.formlabs.com/t/printer-completely-frozen-mid-print/10599/6 "2016-12-04T09:00:43Z")
Again! Halfway my print the printer simply stopped. The screen is not responding and according to the dashboard, the printer is offline. The longer I use this printer, the more problems I have. It’s getting an expensive production machine this way… ---
**Author:** ![system](https://us1.discourse-cdn.com/flex025/uploads/formlabs/original/3X/5/b/5bc2bdf993ff27c2e0eecab5010b25626fbb327a.png) [@system](https://forum.formlabs.com/u/system)\ **Post date:** [December 18, 2016, 9:00am UTC](https://forum.formlabs.com/t/printer-completely-frozen-mid-print/10599/7 "2016-12-18T09:00:49Z")
Closed on December 18, 2016, 9:00am UTC This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.