# Print fails - hanging off the platform **URL:** \ **Category:** Support & Troubleshooting\ **Created:** [July 19, 2014, 1:56pm UTC](https://forum.formlabs.com/t/print-fails-hanging-off-the-platform/1410 "2014-07-19T13:56:24Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Fabiano\_Morassutti](https://avatars.discourse-cdn.com/v4/letter/f/bc8723/32.png) [@Fabiano\_Morassutti](https://forum.formlabs.com/u/Fabiano_Morassutti)\ **Post date:** [July 19, 2014, 1:56pm UTC](https://forum.formlabs.com/t/print-fails-hanging-off-the-platform/1410/1 "2014-07-19T13:56:24Z")
Hi there, I’m at my 4th print, and in 3 of them happend something like shown in attached picture. Some objects fails to hang on the platform. Why it happend? My resin tank were perfectly clean, machine is new and i used supports with standard settings. Anyone can help me? (sorry for my english i’m trying to improve it 🙂 ) ![](http://forum.formlabs.com/uploads/formlabs/132/42b1d77e3ddac778.jpg) ---
**Author:** ![JoshK](https://avatars.discourse-cdn.com/v4/letter/j/4da419/32.png) [@JoshK](https://forum.formlabs.com/u/JoshK)\ **Post date:** [July 20, 2014, 4:22am UTC](https://forum.formlabs.com/t/print-fails-hanging-off-the-platform/1410/2 "2014-07-20T04:22:30Z")
I would guess that there is a bit too much gap under the build platform during layer #1, so it does not stick good. The first thing I would do is empty that resin tray completely and start a print. As soon as layer #1 begins, take note of the distance from the tank to the platform. My guess is that it is more than 0.1mm. I think there is a setting in pre-form to adjust if necessary. ---
**Author:** ![Fabiano\_Morassutti](https://avatars.discourse-cdn.com/v4/letter/f/bc8723/32.png) [@Fabiano\_Morassutti](https://forum.formlabs.com/u/Fabiano_Morassutti)\ **Post date:** [July 20, 2014, 9:32am UTC](https://forum.formlabs.com/t/print-fails-hanging-off-the-platform/1410/3 "2014-07-20T09:32:30Z")
I was thinking about it too, and I’ll check soon. When it begins the first layer, resin tank’s moving motor makes a strange noise like losing steps… maybe platform’s distance is too close to the resin tank and then result packed to it causing a misalignment? ---
**Author:** ![MeghanMaupin](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.formlabs.com/meghanmaupin/32/5_2.png) [@MeghanMaupin](https://forum.formlabs.com/u/MeghanMaupin)\ **Post date:** [July 21, 2014, 12:41am UTC](https://forum.formlabs.com/t/print-fails-hanging-off-the-platform/1410/4 "2014-07-21T00:41:49Z")
Hi Fabiano! Have you opened a support ticket? Email [support@formlabs.com](mailto:support@formlabs.com) and we would be happy to help! -Meg Formlabs ---
**Author:** ![JoshK](https://avatars.discourse-cdn.com/v4/letter/j/4da419/32.png) [@JoshK](https://forum.formlabs.com/u/JoshK)\ **Post date:** [July 21, 2014, 1:05am UTC](https://forum.formlabs.com/t/print-fails-hanging-off-the-platform/1410/5 "2014-07-21T01:05:26Z")
hmm. I would search your resin tank for chunks if you are hearing a funny noise. If you find a chunk that explains everything. If not then I would open a support ticket. ---
**Author:** ![sam\_formlabs](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.formlabs.com/sam_formlabs/32/1597_2.png) [@sam\_formlabs](https://forum.formlabs.com/u/sam_formlabs)\ **Post date:** [July 23, 2014, 1:33pm UTC](https://forum.formlabs.com/t/print-fails-hanging-off-the-platform/1410/6 "2014-07-23T13:33:52Z")
The sounds may well be normal – check out this article in which we posted (and described) some of the sounds a normal Form 1/1+ makes: [http://formlabs.com/support/help/basics/sounds/](http://formlabs.com/support/help/basics/sounds/) ---
**Author:** ![ChristopherBarr](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.formlabs.com/christopherbarr/32/645_2.png) [@ChristopherBarr](https://forum.formlabs.com/u/ChristopherBarr)\ **Post date:** [August 24, 2014, 3:01am UTC](https://forum.formlabs.com/t/print-fails-hanging-off-the-platform/1410/9 "2014-08-24T03:01:41Z")
@Sam\_Jacoby - broken link: [http://formlabs.com/support/help/basics/sounds/](http://formlabs.com/support/help/basics/sounds/) ---
**Author:** ![Jory](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.formlabs.com/jory/32/229_2.png) [@Jory](https://forum.formlabs.com/u/Jory)\ **Post date:** [August 25, 2014, 3:33pm UTC](https://forum.formlabs.com/t/print-fails-hanging-off-the-platform/1410/10 "2014-08-25T15:33:05Z")
Thanks for pointing that out Christopher! ---
**Author:** ![Jory](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.formlabs.com/jory/32/229_2.png) [@Jory](https://forum.formlabs.com/u/Jory)\ **Post date:** [August 25, 2014, 3:44pm UTC](https://forum.formlabs.com/t/print-fails-hanging-off-the-platform/1410/11 "2014-08-25T15:44:29Z")
Link fixed. ++++++++