# Preform wont let me print! **URL:** \ **Category:** Form 1/1+\ **Created:** [February 4, 2017, 4:18am UTC](https://forum.formlabs.com/t/preform-wont-let-me-print/11709 "2017-02-04T04:18:34Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Coyote\_BLK](https://avatars.discourse-cdn.com/v4/letter/c/d78d45/32.png) [@Coyote\_BLK](https://forum.formlabs.com/u/Coyote_BLK)\ **Post date:** [February 4, 2017, 4:18am UTC](https://forum.formlabs.com/t/preform-wont-let-me-print/11709/1 "2017-02-04T04:18:34Z")
I just bought a Form 1 and am trying to print my first print, I opened preform, selected something small angled it, added supports then when to print. a window popped up telling me that the printer is idle, and underneath was the following message “Printer is busy. Printer is not available for printing form 1” Can anyone help? I submitted a ticket but since it’s Friday night I wont get a response for a few days. ---
**Author:** ![DavidRosenfeld](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.formlabs.com/davidrosenfeld/32/3570_2.png) [@DavidRosenfeld](https://forum.formlabs.com/u/DavidRosenfeld)\ **Post date:** [February 4, 2017, 11:24am UTC](https://forum.formlabs.com/t/preform-wont-let-me-print/11709/2 "2017-02-04T11:24:34Z")
Try changing the USB port. It happens to me sometimes. ---
**Author:** ![Coyote\_BLK](https://avatars.discourse-cdn.com/v4/letter/c/d78d45/32.png) [@Coyote\_BLK](https://forum.formlabs.com/u/Coyote_BLK)\ **Post date:** [February 4, 2017, 3:50pm UTC](https://forum.formlabs.com/t/preform-wont-let-me-print/11709/3 "2017-02-04T15:50:00Z")
I tried that and it didn’t work, thank you though. ---
**Author:** ![DavidRosenfeld](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.formlabs.com/davidrosenfeld/32/3570_2.png) [@DavidRosenfeld](https://forum.formlabs.com/u/DavidRosenfeld)\ **Post date:** [February 4, 2017, 7:32pm UTC](https://forum.formlabs.com/t/preform-wont-let-me-print/11709/4 "2017-02-04T19:32:00Z")
How about disconnecting, pushing the power button to “turn the printer off”, then reconnect USB, then press the button to turn the printer “on”. ---
**Author:** ![Coyote\_BLK](https://avatars.discourse-cdn.com/v4/letter/c/d78d45/32.png) [@Coyote\_BLK](https://forum.formlabs.com/u/Coyote_BLK)\ **Post date:** [February 4, 2017, 11:19pm UTC](https://forum.formlabs.com/t/preform-wont-let-me-print/11709/5 "2017-02-04T23:19:24Z")
I tried that too, nothing has changed. ---
**Author:** ![DavidRosenfeld](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.formlabs.com/davidrosenfeld/32/3570_2.png) [@DavidRosenfeld](https://forum.formlabs.com/u/DavidRosenfeld)\ **Post date:** [February 4, 2017, 11:38pm UTC](https://forum.formlabs.com/t/preform-wont-let-me-print/11709/6 "2017-02-04T23:38:08Z")
… I am running out of ideas. Is this a 1 or a 1+? Did you buy it new or used? (obviously if it is a 1, it is used) You downloaded the latest flavor of Preform. Did you happen to reboot your computer after the install? You shouldn’t have to but… Mac or PC? ---
**Author:** ![Coyote\_BLK](https://avatars.discourse-cdn.com/v4/letter/c/d78d45/32.png) [@Coyote\_BLK](https://forum.formlabs.com/u/Coyote_BLK)\ **Post date:** [February 5, 2017, 12:35am UTC](https://forum.formlabs.com/t/preform-wont-let-me-print/11709/7 "2017-02-05T00:35:03Z")
I bought a used Form 1, I downloaded preform 2.10.2 and later 2.10.3 last night and I did restart my computer (PC) ---
**Author:** ![DavidRosenfeld](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.formlabs.com/davidrosenfeld/32/3570_2.png) [@DavidRosenfeld](https://forum.formlabs.com/u/DavidRosenfeld)\ **Post date:** [February 5, 2017, 1:35am UTC](https://forum.formlabs.com/t/preform-wont-let-me-print/11709/8 "2017-02-05T01:35:27Z")
I assume the printer was sold as a working printer. You may need to wait for FL to assist you with the ticket. Hopefully someone else here can chime in and suggest something I haven’t though of. ---
**Author:** ![Coyote\_BLK](https://avatars.discourse-cdn.com/v4/letter/c/d78d45/32.png) [@Coyote\_BLK](https://forum.formlabs.com/u/Coyote_BLK)\ **Post date:** [February 5, 2017, 1:39am UTC](https://forum.formlabs.com/t/preform-wont-let-me-print/11709/9 "2017-02-05T01:39:06Z")
Yes, it was sold as “working condition” w/ finishing kit. I submitted a ticket but I wont hear until Monday at the earliest and was something that I could find an answer before that though. Thank you for trying to help. ---
**Author:** ![Coyote\_BLK](https://avatars.discourse-cdn.com/v4/letter/c/d78d45/32.png) [@Coyote\_BLK](https://forum.formlabs.com/u/Coyote_BLK)\ **Post date:** [February 7, 2017, 4:40am UTC](https://forum.formlabs.com/t/preform-wont-let-me-print/11709/10 "2017-02-07T04:40:33Z")
I just wanted to let you know that I solved the problem, the printer needed a firmware update. Thank you for your help. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex025/uploads/formlabs/original/3X/5/b/5bc2bdf993ff27c2e0eecab5010b25626fbb327a.png) [@system](https://forum.formlabs.com/u/system)\ **Post date:** [February 22, 2017, 10:40am UTC](https://forum.formlabs.com/t/preform-wont-let-me-print/11709/11 "2017-02-22T10:40:39Z")
This topic was automatically closed 15 days after the last reply. New replies are no longer allowed.