PreForm.exe Crash on our VM Server

We just bought the printer and can’t get the software to run. We need it on Windows Server 2012 R2 with RemoteApp. It’s a VM with the Hyper-V Video Driver installed. Can someone help please?

Problem signature:
Problem Event Name: APPCRASH
Application Name: PreForm.exe
Application Version: 0.0.0.0
Application Timestamp: 0270bf10
Fault Module Name: Qt5OpenGL.dll
Fault Module Version: 5.4.2.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 00011cb5
OS Version: 6.3.9600.2.0.0.16.7
Locale ID: 1033
Additional Information 1: cafe
Additional Information 2: cafed2f7ad0386c40844e579c6123413
Additional Information 3: acb2
Additional Information 4: acb23f4cf1946a0e8f781d3e2e67f073

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The issue is with the graphics–3D intensive applications can often have compatibility issues when running on a virtual OS. It looks like it’s something to do with OpenGL, but it’s also possible that your actual GPU isn’t powerful enough even if it was running natively.

I just tried to install on another server that’s not a VM. Same thing. This server is 2008 R2 and has ATI graphic cards. This software is ncrashing all over the place. Please advise.

Problem signature:
Problem Event Name: APPCRASH
Application Name: PreForm.exe
Application Version: 0.0.0.0
Application Timestamp: 0270bf10
Fault Module Name: Qt5OpenGL.dll
Fault Module Version: 5.4.2.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 00011cb5
OS Version: 6.1.7601.2.1.0.18.10
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
Windows 7 Privacy Statement

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

That GPU should be OK, maybe it’s a compatibility issue with the OS

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