# Preform doesn't see formlabs2 since newest update

**URL:** <https://forum.formlabs.com/t/preform-doesnt-see-formlabs2-since-newest-update/15892>\
**Category:** Form 2\
**Created:** [November 15, 2017, 6:29pm UTC](https://forum.formlabs.com/t/preform-doesnt-see-formlabs2-since-newest-update/15892 "2017-11-15T18:29:18Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Godfried](https://avatars.discourse-cdn.com/v4/letter/g/b77776/32.png) [@Godfried](https://forum.formlabs.com/u/Godfried)\
**Post date:** [November 15, 2017, 6:29pm UTC](https://forum.formlabs.com/t/preform-doesnt-see-formlabs2-since-newest-update/15892/1 "2017-11-15T18:29:19Z")

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Preform doesn’t see my formlabs2 since newest update 2.13.1 , when I want to print it gives ‘virtual printer’ instead of the normaal name of my formy…anyone having this same problem?

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**Author:** ![Dreamforge](https://avatars.discourse-cdn.com/v4/letter/d/85e7bf/32.png) [@Dreamforge](https://forum.formlabs.com/u/Dreamforge)\
**Post date:** [November 16, 2017, 4:46am UTC](https://forum.formlabs.com/t/preform-doesnt-see-formlabs2-since-newest-update/15892/2 "2017-11-16T04:46:11Z")

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I had to uninstall and then re-install Apple Bonjour to fix that issue… Might want to give that a try?

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**Author:** ![Godfried](https://avatars.discourse-cdn.com/v4/letter/g/b77776/32.png) [@Godfried](https://forum.formlabs.com/u/Godfried)\
**Post date:** [November 16, 2017, 10:04am UTC](https://forum.formlabs.com/t/preform-doesnt-see-formlabs2-since-newest-update/15892/3 "2017-11-16T10:04:31Z")

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Hello Dreamforge, thnx for your idea. I´ve allready reinstalled all possibles needs. But reading a lot of other comments last night on this forum, someone said that getting the Formy actually the power plug out of electricity for one minute or more would be the best thing to do…and this worked!!! After a full day checking all updates five times etc. etc. it was this simple !!!  
thnx again!

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**Author:** ![Dreamforge](https://avatars.discourse-cdn.com/v4/letter/d/85e7bf/32.png) [@Dreamforge](https://forum.formlabs.com/u/Dreamforge)\
**Post date:** [November 19, 2017, 9:54am UTC](https://forum.formlabs.com/t/preform-doesnt-see-formlabs2-since-newest-update/15892/4 "2017-11-19T09:54:31Z")

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HAH! so the old unplug it and plug it back in suggestion most tech support guys give as a pat answer… actually worked!

The Universe is a funny place that never ceases to amuse 😛

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**Author:** ![system](https://us1.discourse-cdn.com/flex025/uploads/formlabs/original/3X/5/b/5bc2bdf993ff27c2e0eecab5010b25626fbb327a.png) [@system](https://forum.formlabs.com/u/system)\
**Post date:** [December 3, 2017, 9:54am UTC](https://forum.formlabs.com/t/preform-doesnt-see-formlabs2-since-newest-update/15892/5 "2017-12-03T09:54:37Z")

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