# Preform crashes on "Open File" **URL:** \ **Category:** Support & Troubleshooting\ **Created:** [October 12, 2019, 2:12pm UTC](https://forum.formlabs.com/t/preform-crashes-on-open-file/24961 "2019-10-12T14:12:29Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![Rob\_Steinberg](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.formlabs.com/rob_steinberg/32/11730_2.png) [@Rob\_Steinberg](https://forum.formlabs.com/u/Rob_Steinberg)\ **Post date:** [October 12, 2019, 2:12pm UTC](https://forum.formlabs.com/t/preform-crashes-on-open-file/24961/1 "2019-10-12T14:12:29Z")
It happens on Win 7, with versions 3.0, 3.1.1 and 3.1.2. I uninstalled, rebooted, reinstalled with each version. Tried switching folder locations on install. I don’t have older versions to try. This happened suddenly, with 3.1.1, which had been working just fine until it wasn’t. 7 is up to date. Any ideas or suggestions? Thanks in advance. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex025/uploads/formlabs/original/3X/5/b/5bc2bdf993ff27c2e0eecab5010b25626fbb327a.png) [@system](https://forum.formlabs.com/u/system)\ **Post date:** [October 26, 2019, 2:12pm UTC](https://forum.formlabs.com/t/preform-crashes-on-open-file/24961/2 "2019-10-26T14:12:33Z")
Closed on October 26, 2019, 2:12pm UTC This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.