# Preform Crash after one successful use? **URL:** \ **Category:** Support & Troubleshooting\ **Created:** [August 2, 2015, 6:41pm UTC](https://forum.formlabs.com/t/preform-crash-after-one-successful-use/6067 "2015-08-02T18:41:36Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Dan\_Hawkins](https://avatars.discourse-cdn.com/v4/letter/d/aeb1de/32.png) [@Dan\_Hawkins](https://forum.formlabs.com/u/Dan_Hawkins)\ **Post date:** [August 2, 2015, 6:41pm UTC](https://forum.formlabs.com/t/preform-crash-after-one-successful-use/6067/1 "2015-08-02T18:41:36Z")
Hi All, We just got our Form1 and I successfully printed one model. However, when I got back to work this week, I tried to open Preform and it will not work. It will open then I get an error stating that the display drivers stopped working. I’m confused, since I was able to successfully use it last week on the same computer. I tried a different computer and got the same result. Has anyone else had this issue? How did you resolve it? Thanks! Dan ---
**Author:** ![ChristopherBarr](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.formlabs.com/christopherbarr/32/645_2.png) [@ChristopherBarr](https://forum.formlabs.com/u/ChristopherBarr)\ **Post date:** [August 2, 2015, 7:44pm UTC](https://forum.formlabs.com/t/preform-crash-after-one-successful-use/6067/2 "2015-08-02T19:44:49Z")
Need way more data. First, are you on Windows or Mac? But, as a rule If nothing changed, then well, nothing would change, so: - If windows, did you run windows update or did it autorun unbeknownst to you? - Did you install any other software? - Have you uninstalled Preform and then reinstalled it to see if that might fix the issue? ---
**Author:** ![Dan\_Hawkins](https://avatars.discourse-cdn.com/v4/letter/d/aeb1de/32.png) [@Dan\_Hawkins](https://forum.formlabs.com/u/Dan_Hawkins)\ **Post date:** [August 2, 2015, 9:51pm UTC](https://forum.formlabs.com/t/preform-crash-after-one-successful-use/6067/3 "2015-08-02T21:51:52Z")
Thanks for responding so quickly Christopher. I am using windows, and it may have updated, but I don’t think it did. I have not installed any other software, and I did un/reinstall Preform, but that didn’t help. Dan ---
**Author:** ![ChristopherBarr](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.formlabs.com/christopherbarr/32/645_2.png) [@ChristopherBarr](https://forum.formlabs.com/u/ChristopherBarr)\ **Post date:** [August 2, 2015, 11:00pm UTC](https://forum.formlabs.com/t/preform-crash-after-one-successful-use/6067/4 "2015-08-02T23:00:57Z")
Is it XP? If so it’s a known issue. You’ll need to get the prior version of Preform (1.82 I think) to get around that. If you’re on 7 or above, not sure what’s up. Might want to try to update your video card driver from the mfg’s site. but…, it _did_ work once, so weird… ---
**Author:** ![Dan\_Hawkins](https://avatars.discourse-cdn.com/v4/letter/d/aeb1de/32.png) [@Dan\_Hawkins](https://forum.formlabs.com/u/Dan_Hawkins)\ **Post date:** [August 2, 2015, 11:14pm UTC](https://forum.formlabs.com/t/preform-crash-after-one-successful-use/6067/5 "2015-08-02T23:14:25Z")
It’s 7. The fact that it worked once on two different machines is weird. I’ve got it running properly (I think) on a third laptop, but I want to figure this out… Thank you for the feedback! ---
**Author:** ![ChristopherBarr](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.formlabs.com/christopherbarr/32/645_2.png) [@ChristopherBarr](https://forum.formlabs.com/u/ChristopherBarr)\ **Post date:** [August 2, 2015, 11:17pm UTC](https://forum.formlabs.com/t/preform-crash-after-one-successful-use/6067/6 "2015-08-02T23:17:52Z")
did you check the windows event viewer? it may be making some useful noise. ---
**Author:** ![Andrey\_Mishchenko](https://avatars.discourse-cdn.com/v4/letter/a/90ced4/32.png) [@Andrey\_Mishchenko](https://forum.formlabs.com/u/Andrey_Mishchenko)\ **Post date:** [August 8, 2015, 10:47pm UTC](https://forum.formlabs.com/t/preform-crash-after-one-successful-use/6067/7 "2015-08-08T22:47:41Z")
Hi Dan, This sounds like an issue we’ve seen a few times since the 1.9 launch. Have you opened a ticket with customer support (at [http://tickets.formlabs.com/anonymous\_requests/new](http://tickets.formlabs.com/anonymous_requests/new))? I think they would be able to help. Andrey ---
**Author:** ![system](https://us1.discourse-cdn.com/flex025/uploads/formlabs/original/3X/5/b/5bc2bdf993ff27c2e0eecab5010b25626fbb327a.png) [@system](https://forum.formlabs.com/u/system)\ **Post date:** [August 22, 2015, 10:47pm UTC](https://forum.formlabs.com/t/preform-crash-after-one-successful-use/6067/8 "2015-08-22T22:47:50Z")
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