# Preform 3.23.1 not respecting crash report choice

**URL:** <https://forum.formlabs.com/t/preform-3-23-1-not-respecting-crash-report-choice/33658>\
**Category:** General Discussion\
**Created:** [April 4, 2022, 3:27am UTC](https://forum.formlabs.com/t/preform-3-23-1-not-respecting-crash-report-choice/33658 "2022-04-04T03:27:04Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![rkagerer](https://avatars.discourse-cdn.com/v4/letter/r/439d5e/32.png) [@rkagerer](https://forum.formlabs.com/u/rkagerer)\
**Post date:** [April 4, 2022, 3:27am UTC](https://forum.formlabs.com/t/preform-3-23-1-not-respecting-crash-report-choice/33658/1 "2022-04-04T03:27:04Z")

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Since installing to Preform 3.23.1 I keep getting this dialog every time I open the software:

[![](https://i.imgur.com/UOFnfXa.png) ](https://i.imgur.com/UOFnfXa.png)

I leave the box unchecked and hit “OK”. But the dialog comes back every time I open the software.

Anyone else (who chose not to consent to data collection) experience that?

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**Author:** ![Marshall\_Banana](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.formlabs.com/marshall_banana/32/13856_2.png) [@Marshall\_Banana](https://forum.formlabs.com/u/Marshall_Banana)\
**Post date:** [April 4, 2022, 3:21pm UTC](https://forum.formlabs.com/t/preform-3-23-1-not-respecting-crash-report-choice/33658/2 "2022-04-04T15:21:28Z")

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Yes, other people (@bolsoncerrado) had the same [experience](http://forum.formlabs.com/t/accept-or-surrender-yes-or-yes/33438).

It is probably a bug in the handling of the data stored in the windows registry created by older versions of Preform. I deleted HKEY\_CURRENT\_USER\SOFTWARE\Formlabs. After that Preform does show the dialog only once.

A new key named DataCollectionConsent is created which stores data which was previously located in NetworkLoggingRegistry. If you dont want delete the whole Formlabs key it is probably sufficient to delete all entries of NetworkLoggingRegistry.

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**Author:** ![bolsoncerrado](https://avatars.discourse-cdn.com/v4/letter/b/71e660/32.png) [@bolsoncerrado](https://forum.formlabs.com/u/bolsoncerrado)\
**Post date:** [April 4, 2022, 4:19pm UTC](https://forum.formlabs.com/t/preform-3-23-1-not-respecting-crash-report-choice/33658/3 "2022-04-04T16:19:34Z")

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Cool but I’m on a Mac… 😕

I may have to try to delete the whole app instead of installing it “on top”.

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**Author:** ![Marshall\_Banana](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.formlabs.com/marshall_banana/32/13856_2.png) [@Marshall\_Banana](https://forum.formlabs.com/u/Marshall_Banana)\
**Post date:** [April 4, 2022, 4:39pm UTC](https://forum.formlabs.com/t/preform-3-23-1-not-respecting-crash-report-choice/33658/4 "2022-04-04T16:39:03Z")

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I don’t have any experience with macOs products. I guess this data is stored somewhere in the home dir of your mac user: ~/Library/Preferences or ~/.local

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**Author:** ![rkagerer](https://avatars.discourse-cdn.com/v4/letter/r/439d5e/32.png) [@rkagerer](https://forum.formlabs.com/u/rkagerer)\
**Post date:** [April 4, 2022, 9:05pm UTC](https://forum.formlabs.com/t/preform-3-23-1-not-respecting-crash-report-choice/33658/5 "2022-04-04T21:05:23Z")

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Thanks guys. Deleting the key you mentioned fixed it: HKEY\_CURRENT\_USER\Software\Formlabs\PreForm\DataCollectionConsent

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**Author:** ![system](https://us1.discourse-cdn.com/flex025/uploads/formlabs/original/3X/5/b/5bc2bdf993ff27c2e0eecab5010b25626fbb327a.png) [@system](https://forum.formlabs.com/u/system)\
**Post date:** [October 4, 2022, 9:06am UTC](https://forum.formlabs.com/t/preform-3-23-1-not-respecting-crash-report-choice/33658/6 "2022-10-04T09:06:23Z")

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Closed on October 4, 2022, 9:06am UTC

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