preform 2 tank unassigned

Hi, i added a new tray, it was bought a few months ago in the US, I have wiped the sensors, did Firmware updates (form2-public-rc-1.19.27-1337.formware) but can seem to get the printer to assigned the tray.

Any advise would be appreciated.

Hi! Can you submit a support ticket here and we’ll take a look at how to solve the issue?