If you were aware of that then why would you think 24 hours is unreasonable. Your comment doesn’t make sense.
And your past experience with support was made everyone’s business when you posted to a public forum stating, “but any other forums i’m on with my other printers I found the response times a lot quicker.” So first you say the response times were quicker, but now you’re backpedaling saying, well not all of them were quicker.
Honestly, it sounds like you are just pissed that you received a brand new printer that isn’t working. Ok, so it can happen. I think the company is doing the right thing in a reasonable time frame. After all, they aren’t miracle workers. And if this was a mission critical application then you should have prepared for that possibility, which could have included paying for tier 1 support.