# Not impressed Formlabs! **URL:** \ **Category:** General Discussion\ **Created:** [November 29, 2024, 10:15am UTC](https://forum.formlabs.com/t/not-impressed-formlabs/40748 "2024-11-29T10:15:31Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Heidelberg\_Uni](https://avatars.discourse-cdn.com/v4/letter/h/51bf81/32.png) [@Heidelberg\_Uni](https://forum.formlabs.com/u/Heidelberg_Uni)\ **Post date:** [November 29, 2024, 10:15am UTC](https://forum.formlabs.com/t/not-impressed-formlabs/40748/1 "2024-11-29T10:15:31Z")
So I have a Form 3 which is now a couple of years old but hasn’t had to work so hard, one day it was suddenly dead, after contacting Formlabs I was told it could be the SOB board which costs around 300 Euros and is non returnable as it comes programmed from the US, I was also told there is no repair possibility with Formlabs, Great! They did of course offer to sell me a Form 4! Obviously I am not impressed with Formlabs after sales help! I’ve gone from a loyal customer to a disgruntled customer! So now the main question, has anybody else had this problem and has anyone managed to find out what the problem is and how to solve it? I really need to print urgently but to be honest won’t invest any more money with Formlabs as I have already invested in spare platforms and tanks etc, obviously a bad decision. Any recommendations for a new printer with a good after sales help? Any help would be greatly appreciated so thanks in advance. ---
**Author:** ![Heidelberg\_Uni](https://avatars.discourse-cdn.com/v4/letter/h/51bf81/32.png) [@Heidelberg\_Uni](https://forum.formlabs.com/u/Heidelberg_Uni)\ **Post date:** [December 9, 2024, 12:05pm UTC](https://forum.formlabs.com/t/not-impressed-formlabs/40748/3 "2024-12-09T12:05:45Z")
UPDATE! Well formlabs have sorted me out and sent me a refurbished Form3 so now I’m printing again and content. Thank you Formlabs for rescuing the situation before I ordered something else! ---
**Author:** ![Nick\_Graham1](https://avatars.discourse-cdn.com/v4/letter/n/ed8c4c/32.png) [@Nick\_Graham1](https://forum.formlabs.com/u/Nick_Graham1)\ **Post date:** [December 11, 2024, 9:23pm UTC](https://forum.formlabs.com/t/not-impressed-formlabs/40748/4 "2024-12-11T21:23:32Z")
Great to hear! ---
**Author:** ![system](https://us1.discourse-cdn.com/flex025/uploads/formlabs/original/3X/5/b/5bc2bdf993ff27c2e0eecab5010b25626fbb327a.png) [@system](https://forum.formlabs.com/u/system)\ **Post date:** [June 12, 2025, 9:23am UTC](https://forum.formlabs.com/t/not-impressed-formlabs/40748/5 "2025-06-12T09:23:42Z")
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