My print are crazy

Hello dear
my machine started priny and after 10 minutes the display tourn black, the printing time go down and the machine go tourn off… cancel the printer. the support of the tank is very hot… please if yuo can help me im very greatfull Alejandro

It sounds like there could be a few things going on here. It’s normal for the tray carrier to be hot as you noticed but the printer turning off mid-print is something we’ll help to look into. Our support team is going to best suited to troubleshoot this with you and a member of our team will be reaching out over email.

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