# Motors Jammed! **URL:** \ **Category:** Form 2\ **Created:** [February 22, 2017, 11:19am UTC](https://forum.formlabs.com/t/motors-jammed/12011 "2017-02-22T11:19:44Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Smilelign](https://avatars.discourse-cdn.com/v4/letter/s/e95f7d/32.png) [@Smilelign](https://forum.formlabs.com/u/Smilelign)\ **Post date:** [February 22, 2017, 11:19am UTC](https://forum.formlabs.com/t/motors-jammed/12011/1 "2017-02-22T11:19:44Z")
Hey I keep getting a Motors Jammed message on the printer this morning. I’ve tried taking the platform out and checking the wiper etc. Anyone got any ideas? ---
**Author:** ![BenFrantzDale](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.formlabs.com/benfrantzdale/32/6064_2.png) [@BenFrantzDale](https://forum.formlabs.com/u/BenFrantzDale)\ **Post date:** [February 22, 2017, 12:45pm UTC](https://forum.formlabs.com/t/motors-jammed/12011/2 "2017-02-22T12:45:15Z")
Is this a new printer or did this symptom just start occurring? Either way, I would contact our support team. ---
**Author:** ![Smilelign](https://avatars.discourse-cdn.com/v4/letter/s/e95f7d/32.png) [@Smilelign](https://forum.formlabs.com/u/Smilelign)\ **Post date:** [February 22, 2017, 2:03pm UTC](https://forum.formlabs.com/t/motors-jammed/12011/3 "2017-02-22T14:03:50Z")
It just started this morning after printing fine for months. It looks almost like the build platform is coming down too far and pushing into the tray! ---
**Author:** ![BenFrantzDale](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.formlabs.com/benfrantzdale/32/6064_2.png) [@BenFrantzDale](https://forum.formlabs.com/u/BenFrantzDale)\ **Post date:** [February 22, 2017, 6:14pm UTC](https://forum.formlabs.com/t/motors-jammed/12011/4 "2017-02-22T18:14:25Z")
The tank will deflect down visibly for the first up to ten layers or so, but obviously the motors shouldn’t jam. What layer do you get the motor jam on? ---
**Author:** ![Smilelign](https://avatars.discourse-cdn.com/v4/letter/s/e95f7d/32.png) [@Smilelign](https://forum.formlabs.com/u/Smilelign)\ **Post date:** [February 23, 2017, 7:38am UTC](https://forum.formlabs.com/t/motors-jammed/12011/5 "2017-02-23T07:38:39Z")
It never seems to get past layer 10. The last time I tried it, it failed on layer 3. The build platform seems to move up and down ok at the start, there is no obvious signs of it catching etc. ---
**Author:** ![BenFrantzDale](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.formlabs.com/benfrantzdale/32/6064_2.png) [@BenFrantzDale](https://forum.formlabs.com/u/BenFrantzDale)\ **Post date:** [February 23, 2017, 1:58pm UTC](https://forum.formlabs.com/t/motors-jammed/12011/6 "2017-02-23T13:58:16Z")
Weird. I’d double check that the tank is inserted properly (not riding up) and try fine tuning z up a bit. If it’s too compressed at the first layer, it may be be closer to the tank than it should be. Beyond that, Customer Support is your best bet. ---
**Author:** ![Smilelign](https://avatars.discourse-cdn.com/v4/letter/s/e95f7d/32.png) [@Smilelign](https://forum.formlabs.com/u/Smilelign)\ **Post date:** [February 23, 2017, 4:47pm UTC](https://forum.formlabs.com/t/motors-jammed/12011/7 "2017-02-23T16:47:44Z")
I’ve opened a ticket, but thanks helping on here. It looks like its trying to move the wiper blade across but its just hitting the side of the build platform. which isn’t going back up after its printer a layer or two… ---
**Author:** ![BenFrantzDale](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.formlabs.com/benfrantzdale/32/6064_2.png) [@BenFrantzDale](https://forum.formlabs.com/u/BenFrantzDale)\ **Post date:** [February 23, 2017, 5:16pm UTC](https://forum.formlabs.com/t/motors-jammed/12011/8 "2017-02-23T17:16:58Z")
Yea, that means Z hasn’t gone up as far as it should, which probably means Z stalled. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex025/uploads/formlabs/original/3X/5/b/5bc2bdf993ff27c2e0eecab5010b25626fbb327a.png) [@system](https://forum.formlabs.com/u/system)\ **Post date:** [March 9, 2017, 5:16pm UTC](https://forum.formlabs.com/t/motors-jammed/12011/9 "2017-03-09T17:16:58Z")
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