# MotorJam

**URL:** <https://forum.formlabs.com/t/motorjam/11641>\
**Category:** Form 2\
**Created:** [January 30, 2017, 7:08pm UTC](https://forum.formlabs.com/t/motorjam/11641 "2017-01-30T19:08:30Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![luxormuch](https://avatars.discourse-cdn.com/v4/letter/l/b19c9b/32.png) [@luxormuch](https://forum.formlabs.com/u/luxormuch)\
**Post date:** [January 30, 2017, 7:08pm UTC](https://forum.formlabs.com/t/motorjam/11641/1 "2017-01-30T19:08:30Z")

</div>

Hi,

I’m in trouble with my form2 printer.  
It happent like this: few prints before the printer reported me a motor is jammed. I looked but nothing was blocking any movement. I said continue to print and the print went well. This time i’m printing again and at the 5 layer it said motor jammed again. I look but no unknown object were in the printer so i said ignore and continue to print.  
After that i kept on printing but one layer after it said raisin sensor problem…  
I cancelled the print, and restart the printer.  
It tryed to restart for 10 times but didn’t manage to… At some point i did factory reset and now its on.

But now the built platform is down and doesn’t want to go up…

What can I do? I’m quite scared about some bigger issues…

---

<div class="post-metadata">

**Author:** ![CraigBroady](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.formlabs.com/craigbroady/32/6106_2.png) [@CraigBroady](https://forum.formlabs.com/u/CraigBroady)\
**Post date:** [January 30, 2017, 7:26pm UTC](https://forum.formlabs.com/t/motorjam/11641/2 "2017-01-30T19:26:10Z")

</div>

That definitely does not sound like desired behavior. I would reach out to [customer support](http://tickets.formlabs.com) and they can help get you up and running.

---

<div class="post-metadata">

**Author:** ![kevinduhe](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.formlabs.com/kevinduhe/32/7999_2.png) [@kevinduhe](https://forum.formlabs.com/u/kevinduhe)\
**Post date:** [January 30, 2017, 7:26pm UTC](https://forum.formlabs.com/t/motorjam/11641/3 "2017-01-30T19:26:33Z")

</div>

Hi @luxormuch,

At this point I would not print again until you have heard from support. You can open up a ticket [here](https://tickets.formlabs.com/hc/en-us/requests/new). While the FL Forums are a fantastic place to be, actual support is the best place to ask a question like this.

- Kevin

Edit: Looks like @CraigBroady and I were typing at the same time! LOL Great minds…

---

<div class="post-metadata">

**Author:** ![luxormuch](https://avatars.discourse-cdn.com/v4/letter/l/b19c9b/32.png) [@luxormuch](https://forum.formlabs.com/u/luxormuch)\
**Post date:** [January 30, 2017, 7:29pm UTC](https://forum.formlabs.com/t/motorjam/11641/4 "2017-01-30T19:29:07Z")

</div>

Thanks I opened a ticket but I’m in Europe so it might take a while… the built platform is still down inside the raisin tank… how can i move it back up? I don t want it to stick their…

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex025/uploads/formlabs/original/3X/5/b/5bc2bdf993ff27c2e0eecab5010b25626fbb327a.png) [@system](https://forum.formlabs.com/u/system)\
**Post date:** [February 13, 2017, 7:29pm UTC](https://forum.formlabs.com/t/motorjam/11641/5 "2017-02-13T19:29:16Z")

</div>

Closed on February 13, 2017, 7:29pm UTC

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.